Tout accès et utilisation de ce site internet indiquent que l’utilisateur a pris connaissance de ces conditions d’utilisation et a accepté d’y être lié. En cas contraire, l’internaute ne doit pas utiliser ou accéder à ce site et le quitter.
A cookie is a small file sent with the pages of this website and stored by your browser on the hard disk of your computer or other device. The information it contains may be sent back to our servers or those of the third parties concerned during a subsequent visit.
A cookie is a small file sent with the pages of this website and stored by your browser on the hard disk of your computer or other device. The information it contains may be sent back to our servers or those of the third parties concerned during a subsequent visit.
A script is a piece of code that enables our website to function correctly and interactively. This code is executed either on our server or on your device.
A web beacon is a small piece of text or image that is invisible on a website. It is used to track website traffic by storing various data about you.
Cookies fall into two main categories:
– Internal cookies (or session cookies)
– Third-party cookies (or persistent cookies)
Internal cookies
Internal cookies are set by the website you are visiting. The website stores them in temporary memory and deletes them when you close your browser.
Not only do they help website operators improve the user experience by tracking their activities, including remembering what you’ve put in your shopping basket, but they are also classed as ‘strictly necessary cookies’ under the GDPR (and are exempt from the consent requirement).
To navigate a website and use all its features and functionality, strictly necessary cookies are essential. Without them, you would not be able to log on to a website or add items to a shopping basket.
Third-party cookies
Third-party cookies, on the other hand, remain on your device until their expiry date or until you manually delete them. They are more difficult to justify, as they allow advertisers to track users across the web, known as ‘cross-site tracking’.
Third-party cookies, on the other hand, remain on your device until their expiry date or until you manually delete them. They are more difficult to justify, as they allow advertisers to track users across the web, known as ‘cross-site tracking’.
Personal data protection policy
1. Personal Data Protection Commitments
The site owner undertakes to guarantee a high level of protection for the personal data of its customers, prospective customers and users of the website.
2.1. Matomo :
We are delighted to inform you that we have chosen to use an analysis tool that embodies our values in terms of respect for privacy and ethics.
We use ‘Matomo’, a leading solution in its field. You can find out more about Matomo by visiting their website: https://fr.matomo.org/. Matomo is distinguished by its privacy-friendly approach, which does not require consent for cookies. This guarantees the confidentiality of our visitors. In addition, Matomo is rigorously compliant with RGPD regulations and has received approval from the CNIL, demonstrating its commitment to data privacy.
Data collected by Matomo: Matomo collects information related to the user experience on our website. This includes data such as time spent on pages, actions taken (clicks, scrolls), type of device used, screen resolution, and geographic location (limited to country only).
Data Collection by Matomo: Matomo uses cookies to collect this data. Please note that user consent is not required as tracking cookies are not used. For more information: https://fr.matomo.org/cookie-consent-banners/
What Matomo Uses the Data It Collects:The data Matomo collects is used for analysis purposes only. It allows us to better understand user behaviour on our site, to optimise the user experience and to improve our service.
Is the data anonymous? Yes, the data is completely anonymous.
How long does Matomo keep the data? Old data is automatically deleted after 744 days, while reports are kept for 36 months. If a user does not wish to be tracked despite the anonymisation measures, an unsubscribe link is available in this document.
Access to Data by Matomo: Data collected by Matomo is accessible only by designated administrators of our website for the purpose of performing analysis and optimizing the user experience.
Where are Matomo’s servers located? At Oblivion Cloud Control BV (Xebia) in the Netherlands ensures a secure infrastructure, with off-site backups in Dublin, Ireland, all under the supervision of AWS Europe. All data is stored in Europe.
Is there RGPD compliance? We are committed to ensuring compliance with the RGPD by implementing measures such as anonymising data, appointing a RGPD Officer, allowing users to disable any tracking, using proprietary cookies by default, ensuring visibility of data collected, allowing visitors’ data to be deleted on request, and ensuring that data is not used for any purpose other than analysis.
Exercise of Rights:In accordance with the GDPR, users have the right to access their data, withdraw their consent, benefit from ‘Do Not Track’, request data portability, object to processing, request the deletion of historical data, require data erasure, and benefit from anonymisation features. All these rights can be exercised by contacting us via the contact details indicated in our Legal Notice or in the footer of our website.
Unsubscribe from Matomo Tracking
You may opt-out of having your browsing on this website tracked. This will protect your privacy, but will also prevent the owner from learning about your actions and creating a better experience for you and other users.
You are not excluded. Uncheck this box to exclude yourself.
For more information: For more information visit https://matomo.org/ and https://matomo.org/privacy-policy/
2.2 Using WPML
We use WPML to manage regional settings. This data is not shared with third parties, the cookie expires after 1 day and it ensures that the languages are correctly set.
2.3 Integration of Social Networks
We have included content from Instagram on our website in order to promote web pages on social networks such as Instagram. This content is integrated using code obtained from Instagram, and sets cookies. These cookies may store and process certain information for personalised advertising purposes.
We invite you to regularly consult the privacy statement of these social networks to find out how your (personal) data processed using these cookies is used. The data collected is anonymised as far as possible. Instagram is located in the United States.
3. Contact form
In addition, it should be noted that this site may include contact forms designed to collect information essential for responding to our customers’ requests for quotes or bookings. This information may include personal data such as e-mail address or telephone number. We would like to stress that this data is collected solely to enable our team to respond effectively to your request.
We respect the confidentiality of our users and stress that filling in these forms is completely optional. If you prefer not to provide any personal data, we simply ask you not to complete the form. It is important to note that, in all cases, users will have to tick a consent box for their data to be used in connection with their request.
We would also like to assure you that under no circumstances will your personal data be used for cold calling purposes. Our sole aim is to respond to your requests efficiently and professionally.
We would also like to assure you that under no circumstances will your personal data be used for resale or distribution to third parties for advertising purposes. We are totally committed to protecting your privacy.
4. Your rights
In accordance with the French Data Protection Act of 6 January 1978, amended in 2004, you have the right to access, modify, rectify and delete information concerning you. You can exercise this right by sending us an e-mail to the e-mail or postal address given at the bottom of the page or in our Legal Notice.
5. Responsibility
The company Clic Gauche, publisher of this site, disclaims all liability if the user visiting this website had to disclose or register through electronic addresses: e-mail or booking form, any bank details.
Société Clic Gauche cannot be held responsible for any errors or omissions, despite the care taken in compiling this site.
6. Changes to the Declaration
The site owner reserves the right to adapt the personal data protection policy. When substantial modifications are made to this Declaration, we publish a link to the Declaration on the home page of our site.
We use your personal data for the following purposes:
A. Bookings: we use your personal data to complete and manage your online booking.
B. Customer Service: we use your personal data to provide you with the necessary customer support.
C. Customer Reviews: We may use your personal data to invite you by email to write a review after your stay. This may enable other travellers to choose the ideal accommodation. If you submit a customer review, it may be published on our website.
D. Marketing activities: we use your personal data for marketing purposes as permitted by law, such as commercial newsletters and marketing communications about new products and services, or other offers which we think may be of interest to you. We include an unsubscribe link, which you can use if you no longer wish to receive messages from us.
E. Other communications: We may also contact you by email, post, telephone or SMS, depending on the contact details you have provided. Here are the reasons why we may contact you:
a. We may need to contact you in relation to requests you have made.
b. If you have not completed an online booking, we may send you a reminder to continue the process. We believe that this additional service is useful to you as it allows you to continue with a booking without having to search for the accommodation concerned or complete all the required fields again.
c. When you use our services, we may send you a questionnaire or invite you to leave a comment about your experience via our website. We believe that this additional service to you, and to us, is useful as it allows us to make improvements to our service based on your feedback.
F. Analysis, improvement and research: We use personal data for analysis and research purposes and may engage third parties to carry out such research on our behalf. We may also share or transmit the results of such research, including to third parties, anonymously and in an abbreviated format. We use your personal data for analytical purposes in order to improve our services, provide a better customer experience and increase the functionality and quality of our online travel services.
G. Security, Fraud Detection and Prevention: We use this information, which may include personal data, for the prevention of fraud or other illegal or undesirable activities. We also use this information to detect fraud. We may use personal information for risk assessment and security purposes, including to identify users. For this purpose, personal data may be transferred to third parties such as legal authorities, as permitted by law, and external advisors.
H. Legal purposes: in some cases, we may need to use your personal data to process and resolve legal disputes and claims, for legal investigations and compliance, or to enforce agreements or comply with a lawful request from law enforcement as permitted by law.
If we use automated means to process personal data that have legal consequences or significantly affect you, we will implement appropriate measures to protect your rights and freedoms, including the right to obtain human intervention.
Legal frameworks
Taking into account points A and B, we depend on the performance of a contract: the use of your data may be necessary to perform the contract signed with us. For example, if you use our services to make online bookings, we will use your data to fulfil our obligation to complete and manage the booking under the contract you have with us.
Taking into account points C to H, we rely on its legitimate interests: we use your personal data for our legitimate interests, such as to provide you with the best possible content for the website, emails and newsletters, to improve and promote our products and services, or for administrative, legal and fraud detection purposes. In using personal data to serve our legitimate interests, we will always take into account your rights and interests in protecting your data against our rights and interests.
With regard to the reason mentioned in point H, we also depend, where applicable, on our obligation to comply with the laws in force.
Where required by applicable law, we will seek your consent before processing your personal data for direct marketing purposes.
Where necessary and in accordance with applicable law, we will seek your consent. You may withdraw your consent at any time by contacting us at one of the addresses listed at the end of this privacy statement.
If you wish to object to the uses indicated in points C to F and no deactivation mechanism is directly available for you to do so (in the account settings for example), please contact the establishment reservations@relais-margaux.fr.
The transfer of personal data as described in this Privacy Policy may include transfers abroad of your personal data to countries whose Data Protection laws are not as comprehensive as those in the European Union. Where required by European law, we must only transfer personal data to recipients who offer a sufficient level of data protection. In such circumstances, we establish contractual provisions to ensure that your personal data is always protected in accordance with European criteria. You can request a copy of these by using the contact details below.
We will retain your information, which may include your personal data, for as long as we consider necessary to provide our services to you, to comply with applicable law, to resolve legal disputes with third parties and to carry out our business including detecting and preventing fraud or other illegal activities. All personal data that we store is subject to this privacy policy. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us using the contact details below.
We want you to retain control over how we use your personal data. You can do this in one of the following ways:
– You can ask us for a copy of the personal information we hold about you;
– You can inform us of any changes to your personal data, or ask us to amend any personal data we hold about you; in certain situations, you may ask us to erase, block or restrict the processing of personal data we hold about you, or to object to particular ways in which we use your personal data; and in certain situations, you may also ask us to send the personal data you have provided to us to a third party.
Where we use your personal data with your consent, you have the right to withdraw this consent at any time in accordance with applicable laws. In addition, where we process your personal data in a legitimate interest or in the public interest, you may refuse at any time to allow us to use your personal data, subject to the applicable laws.
We rely on you to ensure that your personal data is complete, accurate and up-to-date. Please inform us immediately of any changes or inaccuracies in your personal data at reservations@relais-margaux.fr . We will deal with your request in accordance with applicable law.
If you have any questions about the processing of your personal data, or if you wish to exercise your rights under this charter, you can contact us at reservations@relais-margaux.fr . You may also send any questions or complaints to your local data protection authority.
As our business is constantly evolving, this Privacy Policy may change from time to time. If you wish to see regular changes to this Privacy Policy, we invite you to consult this Privacy Policy. If we make any material changes or changes that will affect you (e.g. when we start processing your personal data for purposes other than those set out above), we will contact you beforehand.
RELAIS DE MARGAUX – Hôtel & Spa
5 Route de l’Île Vincent
33460 Margaux